Devon Adult & Community Learning

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Checking your '@dacl.org' email

There are 3 main methods, click below to go to the relevant section - or just scroll down.

Other things

A. Basic method - direct access

With this method you go directly to the 'dacl.org' webmail site and use the 'RoundCube' software to read, create and reply to emails.

(i) Logging in to RoundCube

  1. Go to http://www.dacl.org/rcwm
  2. In the Name box, type ‘web19_’ followed by your username eg web19_jo-bloggs
    Note: there is an underscore character before your name and a dash in the middle of it.
  3. In the Password box, type in your password.
  4. Click Login. You should now be able to: view any emails you have received; send and reply to emails; attach files; delete old emails etc. using the 'RoundCube' software (for more details see (ii) below).
  5. When finished, click Logout

(ii) Using RoundCube email software

  • To view an email, double-click it. When finished reading, click the big green 'back-arrow' near the top to go back to the emails list.
  • To reply, forward or delete an email, single-click it then click on the relevant icon at the top ('hover' your mouse over each icon to see what it does).
  • To select several emails in one go, click the first one then hold down the Ctrl key on the keyboard and click each of the others.
  • To create a new email, click on the 'Create a new message' icon.
  • To create a new folder, click on 'Personal Settings' at top right, then Folders and look for the 'Create new folder' section.

(iii) Setting up RoundCube - Take 5 minutes to do this the first time you use it, to avoid problems later:

Look in the 'Folders' column on the left to see if any/all of these are shown there: Drafts, Junk, Sent, Trash.
If any are missing, create them by carrying out the following steps (3-4 minutes total):

  1. Click on 'Personal Settings' (normally at top right of your mail screen)
  2. Click the 'Folders' tab
  3. If you didn't have Drafts then, in the Folder name box at the bottom, type Drafts and click Create
  4. If you didn't have Junk then, in the Folder name box at the bottom, type Junk and click Create
  5. If you didn't have Sent then, in the Folder name box at the bottom, type Sent and click Create
  6. If you didn't have Trash then, in the Folder name box at the bottom, type Trash and click Create
  7. Click 'E-Mail' at top right to get back to viewing your emails - all 4 folders should now be there
  8. It is also recommended that you remove the 'web19_' from your display address - see section D below

B. More sophisticated: auto-forward

With this method your @dacl emails arrive in the inbox of your home email and you check them from there. This avoids the need to login to the @dacl mail system just to see if there's anything new. You can also reply from within your home email software though this does let the recipient know your home email address. For greater privacy, you need to login to the @dacl mail system (see A above) and reply from there instead. Or see section C below for an alternative method.

To set up the auto-forward in the first place

  1. Go to https://www.dacl.org:81/mailuser - note that this starts with 'https' and not just 'http'.
    You will get a message to say that the site does not have the relevant certificate - but it is OK to go ahead anyway as this site is in fact safe.
  2. Type in the same user name (eg web19_jo-bloggs) and password as you would use for checking you '@dacl.org' email
  3. Click Login
  4. Click 'Forwarder' (normally on the left hand side)
  5. In the Forwarder box itself, type in the address you want the emails forwarded to
  6. In the Keep Copy box, select 'Yes' to keep a copy in your '@dacl.org' inbox
  7. Click Save
  8. Click Logout

It is best to set up RoundCube too, at this point, by doing (i) and (iii) in section A above.

Warning: if you are one of the few tutors who also has an '@devon.gov.uk' email address (because you have an additional role in the Service) then do not autoforward your email from '@dacl.org' to '@devon.gov.uk' as some of it will bounce. This is due to the spam screening used by Devon CC.

C. Advanced method: remote access using POP3

With this method you operate your @dacl email from inside your home email using something called POP3. You need to set up POP3 to begin with but, after that, you just need to click on 'check mydacl' (or similar) in your home email and it fetches any emails waiting for you in your @dacl inbox . If you send a reply it will appear to have come from your @dacl address, thereby maintaining your privacy.

To set up POP3 access to begin with

You need to do this from within your home email software - almost all email packages allow you to access another account using POP3 but you may need to check the Help menu to find out exactly how to set it up. In Yahoo Mail, for example, you need to go to 'Mail Options' and 'Add an account' and then type in the relevant details - other email packages are likely to work in a similar way. When you are adding your @dacl account in this way, you will need to type in the following information:

  • account name: choose a name you will remember eg 'mydacl'
  • mail server name = www.dacl.org
  • user name = web19_ followed by the first part of your email address (but NOT the @ part) eg web19_jo-bloggs
  • password = the password given to you for your @dacl.org email (if you've changed it, type in the latest one)
  • if there is an option to 'retrieve new messages only', say No
  • if there is an option to 'leave mail on POP server', say No

Note that this system uses 'fetch-and-delete' which means that the email will be deleted from your @dacl mailbox once it has been put into you home mailbox. And if you ever change your @dacl email password (see D below) you will need to change it in the POP3 account in your home email system too.
For even greater convenience you can set up auto-forward (see B above) as well as POP3 access. Then you don't need to remember to click 'check mydacl' (or similar) in your home email - because the emails will arrive in your inbox automatically. And when you send a reply it appears to come from your @dacl address. However, if you do ever click 'check mydacl' (or similar) it will fetch all the emails from your @dacl inbox then delete them from there too.

D. Other things

(i) To change the password you use to access your '@dacl.org' email

  1. Go to https://www.dacl.org:81/mailuser - note that this starts with 'https' and not just 'http'.
    You may get a message to say that the site does not have the relevant certificate - but it is OK to go ahead anyway as this site is in fact safe.
  2. Type in the same user name (eg web19_jo-bloggs) and password as you would use for checking you '@dacl.org' email
  3. Click Login
  4. Click 'User & Email'
  5. In the Password box, type in your new password
  6. In the Confirm Password box, re-type the new password
  7. Click Save
  8. Click Logout

(ii) Removing 'web19' from your address. When you send an email, the person receiving it will see 'web19_' in front of your address, which can be confusing. The 'web19_' prefix in not actually needed when addressing mail either. So, to avoid anyone 'seeing' this part of your web address, remove it from your 'Identity' as follows:

  1. Login to RoundCube - see (i) in section A above
  2. Click 'Personal Settings' - normally at top right
  3. Click 'Identities'
  4. Click your email address in the left hand column
  5. In the right hand column, in the Display name box, remove the 'web19_'
  6. In the E-mail box, remove the 'web19_' as well
  7. Click Save
  8. Click 'E-mail' (at top right) to go back to your emails

E. Frequently Asked Questions

Who has an '@dacl.org' email address? All Devon ACL tutors should have an '@dacl.org' email address. For existing tutors these addresses were set up in August 2009 and details were included in letters sent out in June/July 2009 . For tutors joining the Service from Sept 09 onwards, an @dacl.org address will be created at the time of joining. If you are a Devon ACL tutor and do not yet have an '@dacl.org' email address please contact either your team leader or ralph.cullimore@devon.gov.uk

What is my email address and password? For existing tutors: these details were included in letters sent out back in June/July 2009. For tutors joining the Service from Sept 09 onwards: these details should be given to you shortly after joining. Generally, the email address will be the same as you Moodle username, followed by '@dacl.org', and the password will be the same as the one originally set up for your Moodle ID. So, for example, if your Moodle username is jo-bloggs and Moodle password is bluedoor77, your email address will be jo-bloggs@dacl.org and your email password bluedoor77. If you cannot find your email address or password, please contact either your team leader or ralph.cullimore@devon.gov.uk

How do people send emails to me at my '@dacl.org' address? The '@dacl.org' email address works in the same way as any other email address so learners, colleagues etc can email you simply by sending an email to your '@dacl.org' email address, but remember there's normally a hyphen in the middle of your name eg jo-bloggs@dacl.org

I already have a personal email address, why do I need this one?

  • You can now give out your '@dacl.org' email address to learners and other people instead of giving them your personal email address, thereby allowing you to protect your privacy.
  • You can set up your '@dacl.org' address to automatically forward mail to your personal email address, or you can set up remote access using POP3. Either way, if you change your personal email address (eg if you change to a different Internet Provider) you just need to change the auto-forward/POP3 arrangements - and do not need to tell learners individually.

In RoundCube, I can't seem to delete mail and it doesn't keep copies of sent items. This is probably because you don't have Trash or Sent folders yet. To set these up, see item (iii) in Section A at the top of this page. Note that emails don't get totally deleted until you empty the Trash folder. To do this, click on the Trash folder then click on the word 'Empty' at the bottom of the screen.

Is my Moodle ID linked to my Email ID? No. They are generally set up to have the same username so that it makes it easier for you to remember but they are actually two different systems. So, for example, changing your email password has no effect on your Moodle password and vice versa.

Last modified: Monday, 8 March 2010, 11:44 AM